Tyche Consulting Group

About Tyche

“Tyche (pronounced Tee-chee) is the daughter of Zeus and the Greek Goddess of Fortune and Prosperity. Often, she was portrayed as the rudder of destiny. At Tyche Consulting, we believe that the fortune of organizations is not a matter of chance. Doing the right things well makes the difference between consistently great performance and disappointing results. Prosperity follows naturally.

We are committed to helping our clients steer the right course for them. We are focused on your prosperity— that is our course.”

News

3/16/2009
Tyche Releases Free Turnover Cost Calculator

8/22/2008
New Webinar Series Announced

5/6/2008
Call Center Blog Launched

1/29/2008

Tyche Becomes Profiles International Strategic Partner

Find, Hire & Retain Star Performers

Whether you have 2 employees or 2,000 your success depends on their motivation and performance.

Research shows that:

The odds of hiring a star performer using interviews and background checks alone are about 1 in 4.
The most critical factor in retaining your best employees is the degree of “match” between them and their job.
A top performing employee produces half again as much as their less
productive peers, with top sales and management employees out-
producing low performers by nearly 2-to-1.

The Tyche Consulting Star Power System is a solution to your most frustrating and expensive employee issues, including:

• Turnover, absenteeism and chronic tardiness.

• Theft and substance abuse problems.

• Low productivity and poor sales performance.

To learn more, contact us for a free consultation. Or join us on the second or fourth Tuesday of each month for an informative one-hour webinar that will equip you to hire and retain more employees who are like your best employees. Attendance is free but limited to 15 participants, and pre-registration is required.

Improve Your Bottom Line by Superior End-to-end Customer Care

Tyche is a customer care consultancy focused on maximizing customer loyalty and enterprise value by achieving optimum performance in the Contact Center. We work with executives at some of the best Contact Centers in the world to implement our Total Performance Management approach across their sales, customer service and product support organizations. Tyche offers a full range of customer care services and solutions, from visioning and business strategy development to solution architecture, implementation and performance measurement. We can provide a single point of control and accountability for projects and programs that span the full spectrum of Contact Center operations.

Create a sustainable customer-centric business strategy
Achieve long-term sales growth and profitability
Optimize your customer service operations
Provide value-added product support
Make the contact center your best competitive weapon

Loyal customer relationships are the ultimate competitive advantage for sustaining a profitable business in the long run. Tyche consultants work with Contact Center organizations of all kinds and sizes to optimize the long-term value of every customer contact. The Total Performance Management approach translates this philosophy into specific, measurable activities, programs and results.