| About Tyche |
“Tyche (pronounced Tee-chee) is the daughter of Zeus and the Greek Goddess of Fortune and Prosperity. Often, she was portrayed as the rudder of destiny. At Tyche Consulting, we believe that the fortune of organizations is not a matter of chance. Doing the right things well makes the difference between consistently great performance and disappointing results. Prosperity follows naturally.
We are committed to helping our clients steer the right course for them. We are focused on your prosperity— that is our course.” |
| News |
01/29/08
Tyche Becomes Profiles International Strategic Partner
Tyche is excited to announce that it is now a Strategic Business Partner of Profiles International, the leading provider of state-of-the-art tools and systems for new hire assessment, employee development and performance management.
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Total Performance Management
Improving your Bottom Line through superior End-to-end Customer Care
Tyche is a customer care consultancy focused on maximizing customer loyalty and enterprise value by achieving optimum performance in the Contact Center. We work with executives at some of the best Contact Centers in the world to implement our Total Performance Management approach across their sales, customer service and product support organizations. Tyche offers a full range of customer care services and solutions, from visioning and business strategy development to solution architecture, implementation and performance measurement. We can provide a single point of control and accountability for projects and programs that span the full spectrum of Contact Center operations.
With Total Performance Management you can:
- Create a sustainable customer-centric business strategy
- Achieve long-term sales growth and profitability
- Optimize your customer service operations
- Provide value-added product support
- Make the contact center your best competitive weapon
Loyal customer relationships are the ultimate competitive advantage for sustaining a profitable business in the long run. Tyche consultants work with Contact Center organizations of all kinds and sizes to optimize the long-term value of every customer contact. The Total Performance Management approach translates this philosophy into specific, measurable activities, programs and results.
Tenure? Or Turnover?
The Choice is Yours.
Turnover is not inevitable. You can:
- Identify, Hire and Retain Top Performers.
- Reduce Turnover, Absenteeism and Other Expensive Employee-related problems.
- Unleash the Creativity and Productivity of Your Employees.
As an Authorized Strategic Business Partner of Profiles International, Inc., we offer an integrated, web-based set of Hiring, Coaching, Development and Performance Feedback Assessments that provide call center and HR management with the information they need to hire the right people the first time, sharply reduce expensive turnover and boost employee productivity through targeted feedback and development systems. Contact us for a free consultation.
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