The CheckPoint 360 is a 360° Feedback process used to help executives and managers become more effective. Participants receive detailed feedback from the full circle of people with whom they interact. The reports clearly identify an individual's strengths and areas that could be improved, and explain how to improve training, management techniques, and communication for greater success.

The Customer Service Profile is a tool that provides you with a comparison of an employee's or candidate's behavioral traits, proficiencies and perspective on customer service to the standards of your company or organization. Select a general industry version of this assessment or from vertical specialties in hospitality, healthcare, financial services, and retail. The CSP gives you an objective, inside look at the behaviors and motives of customer service employees and job candidates to help you make better hiring, promotion and organizational decisions.

LoyaltyPro™ is an easy to use, web-based customer loyalty survey tool that measures the health and long-term future growth potential of your key client relationships. The single most predictive indicator of your company's staying power and future growth is your client's degree of satisfaction with and dependance on your company.

Profiles Managerial Fit™ measures critical workplace compatibility factors between managers (executive, director, supervisor, team leader, etc.) and their team(s). Understanding the dynamics of the supervisor-subordinate relationship helps the manager work more effectively with each employee by recognizing where their perspectives are similar and where they differ. This increased understanding of the relationship leads to a greater effectiveness for both the manager and the employee.

The Profiles Performance Indicator™ provides managers and leaders with essential information to more effectively manage the performance of their employees. This assessment also has a Team Analysis feature which shows the manager the strengths and weakness of their team or workgroup and how to respond to the weaknesses. This feature enables the manager to build teams, improve team performance, and understand how to most effectively help teams achieve their goals.

The ProfileXT® measures 20 individual performance indicators that can be used for selection, career development, coaching, promotion decisions, succession planning and much more. The unique power of the PXT is that standards are based on the known top performers who are already succeeding in your organization.

The Profiles Sales Assessment™ is a tool that will immediately improve your results when recruiting, selecting and developing a high performance sales organization. Studies consistently show that more than half of all individuals in a sales position are not suited for sales. Another 25 percent may have the skills to sell, but are selling the wrong product, are in the wrong industry or don’t fit within their employer’s corporate culture. Don't guess. Know.

Profiles Skills Tests provide an extensive library of tests that measure essential knowledge and skills for hiring or promotion considerations. Profiles Skills Tests use performance-based testing to simulate popular software products and ensure accurate, reliable measurement of knowledge, skills and abilities.

The Step One Survey  II® is a pre-hire screening tool that provides essential information about any candidate’s honesty, reliability and work ethic. It is also a reliable indicator about a candidate's attitude toward workplace substance abuse. Making the SOS II® an integral part of your interview process will immediately improve the quality of your hiring.

The Workplace Engagement Survey™ measures the degree to which your employees connect with their work and feel committed to your organization and its goals. The survey measures both “satisfaction with employment” and “satisfaction with management”, and provides detailed recommendations for improvement. A 2005 ISR research study established that a highly engaged workforce out-produced a highly disengaged one by almost 60%. Can you afford not to know?