Who We Are

Your contact center is the heart of your entire customer relationship strategy. It represents a huge investment in people, technology and capital. Managing it to perform at increasingly higher levels within increasingly tight budget requirements requires a continuous effort to improve and refine all aspects of the organization.

Tyche consultants are hand-picked, seasoned professionals who have dedicated themselves to solving the toughest Customer Care problems for our clients. Most have been successful contact center experts for a decade or longer, and all are among the best in the industry. The Total Performance Management framework provides a common infrastructure that harnesses the power of this expert community and provides shared strategies, tools and techniques that enable client companies to achieve improvements in customer service effectiveness and efficiency.

Tyche consultants have helped some of the best contact centers in the world to realize the full value of their customer relationships, producing competitive advantage beyond what any individual consultant can deliver - at a cost traditional consulting companies can't match.

Steve Murtagh
Managing Partner

Based in Colorado Springs, CO, Steve will admit to over 20 years experience in the call center, technical support and customer service industries. Former Director of Research and Consulting for The Help Desk Institute, he was a founder and Managing Partner with Renaissance Partners, Principal with The North Highland Company and Vice-President with InterVox Group - a management and technology consulting company focused on the contact center as a primary driver of overall enterprise value creation.

His consulting experience includes engagements in a broad range of industries in North America, Europe and the Middle East which includes manufacturing, electronics, aerospace, telecommunications, petro-chemical, retail, health care, banking and financial services, utilities and government. He is a frequent speaker and trainer at industry events and has written on related topics such as call center staffing methods and benchmarking.

Steve holds an MBA from Purdue University and an MS in Physics from the University of Utah. He is a frustrated fly fisherman, a private pilot and an Adjunct Professor of Computer Science at Colorado Technical University in Colorado Springs, CO.


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