Technology Implementation Support

Tyche is not a systems integrator, software developer or hardware vendor. We do actively seek out and maintain strategic business partnership relationships with select vendors and suppliers who we believe offer products and services that offer unique capabilities and/or offer outstanding value, and we work with a broad range of Contact Center systems suppliers. By avoiding direct financial interest in particular solutions, we remain free to recommend those systems and vendors that best match our clients’ individual needs.

Every Technology Implementation Support project is a custom project. Based upon your specific requirements and preferences, we can provide a menu of options to best augment and complement your own team. Whether you need comprehensive project management, supplemental resources to address specific project tasks or independent expertise to compliment your project team, Tyche consultants can help.

Among the Technology Implementation Support services that Tyche consultants and partners can provide are:

• Development of functional requirements specifications, Request for Proposal (RFP) documents, implementation project plans and business cases.
• Vendor identification, evaluation and selection.
• Process definition or re-design to achieve optimum return from new systems and tools.
• Implementation project management.
• Staff training.

New system implementation projects are major undertakings and require significant commitment of management and staff time, even with first rate support from your vendors. Tyche’s Technology Implementation Support services can supply the “just-in-time” expertise and capacity to complete your deployment without negatively impacting your day-to-day operations.

Your team is already fully extended without this new system rollout project, where are you going to find the resources to get it done… now you know!