Outsourcing Analysis 

Any outsourcing arrangement predicated entirely on “cost savings” is certainly doomed to disappoint, and very likely to fail completely.  Success depends on a clear headed understanding of exactly why you are considering an outsourcing arrangement, what the pros and cons are likely to be, and upon selecting a service provider with whom you can establish a genuine long-term business partnership. Entrusting critical components of your Customer Care function to a third party is never a decision to be taken lightly.

Tyche’s Outsourcing Analysis is a reliable approach to ensuring that you have considered all the relevant factors carefully and have all the information needed to make your outsourcing initiative successful. This includes an assessment of the role of outsourcing within your overall business and Customer Care strategy, consideration of alternative outsourcing approaches and a thorough understanding of both the operational and financial impact of outsourcing a critical function.

In completing the Outsourcing Analysis your Tyche consultant will:

• Review your business strategy and objectives and the role that outsourcing arrangements might play in achieving them.
• Identify alternative outsourcing options and approaches that will be applicable to your situation and objectives.

• Complete a detailed financial analysis of your operations comparing the outsourcing alternatives to your “business as usual” baseline and creating a realistic ROI for each outsourcing option.
• Recommend the outsourcing alternative that best matches your requirements and objectives.
• If desired, provide ongoing assistance to identify specific, compatible outsourcing service providers and support for your contract negotiation process.

Rather than a single, one-size-fits-all alternative, outsourcing represents a broad and flexible range of service options. An Outsourcing Analysis ensures that all of the possibilities are considered and that you have all of the facts to create a successful, enduring outsourcing partnership.

Outsourcing seemed like a viable option for you, but you had heard all the horror stories and weren’t really sure ….. but now you know!