Functional Best Practices Survey 

The Functional Best Practices Survey differs from the Best Practices Review in that it is a focused, tactically oriented and more detailed assessment of industry best practice within a particular functional area of the Contact Center and its partner organizations in Customer Care. Rather than a high level review of all best practices potentially applicable, it instead provides an in depth survey of specific best practice processes that apply to the targeted functional area.

Contact Center functions that are often the object of a survey include performance measurement, workforce management, incident and problem management processes and staff development and retention. A Functional Best Practices Survey is the fastest and most comprehensive approach to identifying which proven approaches will best meet your functional improvement requirements.

With a Functional Best Practices Survey your Tyche consultant will:

• Identify the specific business requirements and operational objectives for functional improvement.
• Assess your current performance within the target functional areas: people, process, technology, reporting.

• Survey industry best practices for the target functions.
• Determine the exact best practices that would be most effective within your unique Contact Center environment.
• Conduct a management planning workshop that will help you to select and prioritize the best practices that should be adopted and complete preliminary implementation planning.

The Functional Best Practices Survey provides all the information you will require to select proven best practice approaches that will best move you toward your targeted improvement goals. And to move forward through the deployment phase with confidence.

The multitude of “best practice” advice can be confusing, and selecting the best alternatives for you might have seemed a daunting task….. but now you know!