Facility Design Services

 

Just as a factory is a specialized operation that functions most effectively when located in a facility designed and optimized for manufacturing, so too does a Contact Center benefit markedly from a facility that meets its unique and specific needs by design. Proper facility configuration positively impacts many aspects of the operation such as employee attitude and morale, turnover, customer satisfaction and productivity.

The facility in which a Contact Center is located should be a high quality office environment, not a laboratory, datacenter or production facility. Being a Contact Center agent can be a stressful job and the facility should compensate so far as possible. Adequate personal workspace, ergonomic design, break areas, lighting and a floor plan that facilitates the desired type and degree of team interaction will all pay large dividends over time.

Whether you are building a Contact Center from scratch, relocating an existing operation, adjusting to changes in space or environment or consolidating two or more operations, Tyche consultants can take the guesswork out of the process and ensure an optimum outcome. Tyche’s Facility Design services can show you how to:

• Optimize the layout of your existing Contact Center or develop optimum floor plans and space usage for a new or expanded operation.
• Create individual and team work area designs to facilitate the kinds of interactions required.

• Implement cost effective ergonomic enhancements to existing facilities that will have a positive long term impact on employee attitude and well being.
• Develop and implement consolidation, re-location or build-out project plans for minimum impact on operations.

The facilities in which your Contact Center operates can either enhance or impede its effectiveness. Sometimes changes to your Contact Center’s physical plant and facilities are planned and deliberate upgrades and other times they are thrust upon you. But with Tyche’s Facility Design services in your toolkit they will be a productive, positive experience.

With my financial and budget constraints it is difficult to decide what facility modifications and enhancements are worth investing in….. but now you know!