Coaching and Mentoring Support

Being thrown into the deep end of the pool is not only a poor approach to teaching someone to swim but it may well leave them with a permanent fear of the water. Similarly, “sink or swim” is not the most effective way to help a new supervisor, manager or executive achieve success. Often just having a trusted someone that they can turn to in confidence for advice, assistance and support, especially during those first few weeks in a new role, can make the difference between getting off to a great start and struggling through it.

Tyche consultants have decades of experience in all levels of Contact Center management and operations. Pairing your new managers with an expert who is “on call” and ready to help them with whatever issues they face gives them a head start up the learning curve. Tyche’s Coaching and Mentoring Support service provides the newly hired or promoted manager with a reliable resource they can count on to offer practical suggestions for getting over the inevitable rough spots on the read to success. After initial interviews with the client and her superiors and direct reports, regular weekly one-on-one teleconferences and unlimited on demand support keeps things on track and moving forward.

Coaching and Mentoring Support is a short term service that provides an experienced mentor to employees who have recently moved into new management level positions within the Contact Center or Customer Care function. While each situation is unique, mentoring support typically lasts from a few weeks to a few months will usually be of most benefit to:

• New Team Leads and Supervisors
• New First Level Contact Center Managers
• New Contact Center Managers
• Customer Care Directors and Executives

The challenges that a new manager faces are often not the ones that they anticipated when they accepted the role. This is especially true for individuals who have been promoted into management after a successful performance in the technical ranks. People issues and, yes, even political ones come to the fore. More senior managers may struggle with making the sometimes difficult transition from “managing” to “leading”.  Put the experience of one of Tyche’s Contact Center experts in your co-pilot seat.

You’re excited by the promotion and the new responsibilities and eager to make a difference, but who do you turn to for advice… now you know!