Useful Web Links

Tools and Calculators

Call Center Calculators
Calculator Resource Listing
Web-based Ticket Tracker (Free)
Auto-dialer ROI Calculator
Sample Size Calculator

Benchmarking

Benchmarking Basics
Call Center Benchmarking
Benchmarking Directory
Benchmarking Overview
Benchmarking Defined
Wikipedia on Benchmarking

Organizations

Customer Service Benchmarking Assn
International Contact Center Benchmarking Consortium
Call Center Networking Group (CCNG)
Help Desk Institute (HDI)

 

Our Partners

Primary Matters
Profiles International
Optimal Connections
Consultant Finders
Intervox Group
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