Industry News & Announcements

8/22/2008 – New Webinar Series Announced

A new webinar series focusing on effective approaches to hiring and retaining top performing employees will be hosted by Tyche Consulting starting Tuesday, September 8, 2008. The two part series will be presented on the second and fourth Tuesday of each month at 11:00 eastern time.

Part I, “Getting to Peak Performance – Closing the Information Gap”, reviews the stunning costs to business of “average” performance, the information employers need to meet the challenge of finding, hiring, promoting and retaining superior performers throughout their organization, and why most hiring decisions are made “in the blind”.

Part II in the series, “How to Hire & Retain the Star Performer”, illustrates proven tools and techniques than can triple your chances of finding top performing employees and keeping them on your team.

Each webinar will run for one hour. Attendance is free but pre-registration is required.

 

5/6/2008 – Call Center Blog Launched

A blog becomes part of the Tyche website as of June 2008. The blog will provide an opportunity to comment on current events and topics of interest, offer opinions and perspective from Tyche consultants and provide ongoing interaction with other members of the customer service and call center blogging community. “We hope the blog will become a valuable addition to our web presence,” said Tyche Managing Partner Steve Murtagh. “We hope it gives people another reason to visit the site, and of course encourage their comments and feedback.”

1/29/2008 - Tyche Becomes Profiles International Strategic Partner

Tyche is excited to announce that it is now a Strategic Business Partner of Profiles International, the leading provider of state-of-the-art tools and systems for new hire assessment, employee development and performance management. Profiles International has over 700 offices and 40,000 clients in 100 countries around the world. Since 1991 they have assisted successful businesses in hiring, developing and retaining top quality employees. Profiles’ regularly verified assessment technology is web-based, allowing clients instant access for scheduling, assessing, tracking and analyzing applicant and employee data.

Call Center operations have always been critically dependant upon hiring and retaining skilled, motivated customer service professionals; yet turnover remains a persistently troublesome issue for call centers and HR managers. As a Profiles’ Strategic Business Partner Tyche can now offer it’s call center clients a proven, economic and comprehensive system for significantly reducing turnover and improving the tenure and productivity of their most important asset – their employees.

To learn more about these extensive new assessment capabilities, and Tyche’s entire range of Call Center Workforce Management solutions, visit our Total Performance Management page or contact us for additional information.